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Customer Loyality

Customer Loyalty Research


by Margaret Ross


In this competitive economy, customer loyalty is a necessity to keep your business growing. So how to you keep your customers and keep them coming back?
During my two decades as a business marketing strategist, I’ve observed that top performing companies focus on attracting and keeping customers. Why? Loyal customers provide greater profitability. Profits are powerful. Loyal customers spend 80 percent more than other customers. Eighty percent of a company’s sales come from 20 percent of their customers. Loyalty can’t be purchased by the pound nor can it be stocked on shelves in colorful ‘new and improved’ packaging.



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Cyber Bullying  

12 million childern step off bus where bullying behavior happened.

Most childern say bullying causes problems at school.How to tips Cyber Bullying.

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Workplace and parenting expert, Margaret Ross, “Secrets of a happy life: Bounce Back Effect”

NBC TV interview bullying school bus character books with Margaret Ross
Author, education and bullying expert on NBC news.



bus school bully chart over 6 million bullied daily graph shows