business strategy

The Power of Customer Loyalty and Retention to Build A Business

 

by Margaret Ross

Online the competition is usually a click away and stores are open 24/7. In this competitive economy, customer loyalty is a necessity to keep your multi-channel business growing. Tactics for cultivating loyal online customers can differ from cultivating them in a physical store sales channel. Web sales means speed. Online offers you the opportunity to instantly secure permission to speak with the prospect again.

It smoothly enables the first invitation to join your community at destinations such as Twitter or Facebook and immediately offers you the chance to provide a relevant incentive both to purchase now and make a second or additional purchase within 72 hours.

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Customer retention can save cash & time
Customer retention can save cash & time

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